Dk w Privacy Policy – Our Commitment to Protecting Your Data

Dk w is a licensed online gaming and betting platform in Bangladesh. When you use our services, you voluntarily share certain information with us. It is dk w's responsibility to be fully transparent about what data is collected, why it is collected, and how it is kept secure.

Dk w believes that every user's privacy is a fundamental right. We never sell your personal data. Your information is used solely to provide you with better service, meet legal obligations, and keep the platform secure.

This policy is updated periodically. The latest version will always be available on this page. We recommend reviewing it regularly to stay informed of any changes.

Dk w collects two types of data – information you provide directly and information collected automatically based on how you use our services.

Dk w uses your data solely for the purposes listed below. It is not used for any other reason:

• Account management & service delivery: For registration, login, payment processing, and gaming services.
• Identity verification and age confirmation: As part of the KYC process.
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• Customer Support: Using previous information to resolve your issues faster.
• Legal Compliance: To comply with applicable laws and regulatory requirements.
• Service Quality Improvement: Overall user experience analysis (without personal identification).
• Relevant Contact: To send you important notifications and promotional offers (based on your consent).

Dk w obtains your consent before sending any promotional or marketing emails. You may withdraw this consent at any time.

Dk w may share data only under the following limited circumstances:

• Service Provider Partners: With trusted partners for payment processing, KYC verification, and technical support. These partners are contractually bound to comply with dk w's privacy policy.
• Legal authorities: Where required by court order, government investigation, or other legal obligation.
• Fraud Prevention Agencies: With authorized bodies to prevent money laundering and fraud.
• Change of Business Structure: In the case of a merger or acquisition, the new owner will be bound by this policy.

In each of the above cases, dk w ensures that only the minimum necessary data is shared and that the receiving party complies with appropriate security standards.

The dk w website and app use cookies and similar tracking technologies to enhance the user experience and maintain platform security.

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain features to not work properly.

Dk w follows the highest industry standards in data protection. Our security framework operates across multiple layers:

• Technical Security: 256-bit SSL/TLS encryption, data stored in encrypted form, and two-factor login authentication (2FA).
• Infrastructure Security: Secure cloud servers, regular backups, firewalls, and intrusion detection systems.
• Operational Security: Staff data access is strictly limited and controlled, with regular security training and annual third-party security audits.
• Payment Security: dk w never stores full card numbers or PINs, and complies with PCI DSS guidelines.

Dk w retains your data only for as long as necessary. Retention periods vary depending on the type of data:

• Account Information: For the duration of an active account and up to 5 years after closure.
• Transaction Data: Up to 7 years, as required by financial regulations.
• KYC Documents: 5 years from the date of verification.
• Gaming History: For as long as the account is active, and 3 years after closure.
• Cookie Data: 1 day to 1 year, depending on the cookie type.

Once the retention period expires, data is securely deleted or anonymized.

Dk w respects your full rights over your personal data. You have the following rights:

• Right to Access: The right to know what information dk w holds about you and to receive a copy of it.
• Right to Rectification: You may request corrections to any inaccurate information we hold about you.
• Right to Erasure: Under certain circumstances, you may request the deletion of your data.
• Right to Restrict Processing: In certain cases, you may request that the use of your data be restricted.
• Right to Data Portability: You may request a copy of your data in a portable format.
• Right to Object: You may object to the use of your data for specific purposes.
• Right to Withdraw Consent: You may withdraw your consent to marketing communications at any time.

To exercise any of these rights support@dkw.bet Send an email to the address provided. dk w typically responds within 30 business days.

If dk w becomes aware that data has been collected from a minor, that data will be deleted immediately and the associated account will be closed. Parents or guardians who believe their child's data may be held by dk w can contact dk w customer support.

Dk w reserves the right to update this privacy policy as needed. For significant changes, dk w will notify users in advance via email or platform notification.

After each update, a new "Last Updated" date will appear at the top of the page. Continued use of dk w following any changes constitutes your acceptance of the revised policy.

For any questions, concerns, or requests regarding the Privacy Policy, please contact the dk w privacy team: